Let's talk.
Question about the app, a partnership idea, or just want to say hi – here’s how to reach us.
Where we are
Headquartered in the US.
Building for the world.
Kalorist Global Inc. is headquartered in Delaware – with our product, engineering, and operations team based internationally, working across time zones to support users in 85+ countries.
Social Media:
Common questions, answered
Most things people email us about are already answered here
Billing & trial
How does the free trial work?
You get full access to Kalorist for 3 days, completely free. Nothing is charged during that window. If you don't cancel before it ends, billing starts on whichever plan you selected.
I was charged after my trial - what happened?
Your 3-day trial ended and you hadn't cancelled, so billing began automatically on your selected plan - this is standard for how the trial works, stated upfront at signup. If this wasn't what you expected, email support@kalorist.com and we'll help sort it out.
Can I cancel anytime?
Yes. Cancel anytime from your account settings directly from your app (or by visitng dashboard.kalorist.com - no phone calls, no retention maze.
Can I switch plans?
Yes - upgrade or change your billing plan anytime from your subscription settings.
Do you offer refunds?
All payments are final and non-refundable, except where required by applicable law. Once your trial ends and a billing period starts, that period is yours to use - cancelling stops future renewals, but it doesn't refund the current one. This is standard for subscription products, similar to how Netflix or Spotify handles billing.
Account & technical
Is Kalorist available on both iPhone and Android?
Yes, on the App Store and Google Play.
How do I connect Apple Health or Google Health Connect?
Head to Settings inside the app and connect your health data from there - once connected, your activity syncs automatically in both directions.
What countries does Kalorist work in?
Kalorist is used in 85+ countries. If something isn't working right in your region, email support@kalorist.com and let us know - we're actively expanding.
I found a bug - what do I do?
Email feedback@kalorist.com with what happened and, if you can, a screenshot. We read all of it.
Kal, coaching & your data
Am I talking to a real person, or just AI?
Kal is your AI coach - available 24/7, and genuinely conversational. For anything Kal can't resolve, or if you'd rather talk to a person, our support team is a message away at support@kalorist.com.
Is my health data private?
Yes - your data is used to power your own coaching experience, not sold or shared. See our full Privacy Policy for the details. https://kalorist.com/privacy-policy/
Is Kalorist a substitute for medical advice?
No. Kalorist provides evidence-based nutritional guidance, but it doesn't replace a doctor - especially for anything involving a diagnosed medical condition. Always check with a healthcare provider for medical decisions.
Partnerships & everything else
I want to bring Kalorist to my gym, team, or coaching business - who do I talk to?
Email partnerships@kalorist.com - check out Kalorist for Teams, Gyms, or Coaches for more on how that works.
Still stuck?
Email us at support@kalorist.com - most messages get a reply within 24-48 hours.
Prefer to just try it first?
Start your free trial. See what it feels like to work with a nutrition coach who actually understands your food.
Cancel anytime!
Disclaimer: Kalorist provides evidence-based guidance but does not replace medical advice.
